FAQS
How Can We Assist?
WHAT IS YOUR RETURN POLICY?
We do not allow returns on bath and body products sent out. However, if you are not satisfied with your order please email us at ExfoliSoap@gmail.com for a refund request.
ARE SODIUM HYDROXIDE AND SODIUM LACTATE SAFE?
Yes! Sodium hydroxide is an ingredient used to turn oils into soap! In its raw state, lye, it can be harmful however we use a process that cooks out the lye leaving no lye left. Sodium Lactate is a hardening agent made from plants. It also packs a ton of moisturizing properties!
IS EXFOLISOAP VEGAN?
While we have used ingredients like beeswax in the past, currently, ExfoliSoap uses 100% plant based and plant derived ingredients making sure than none of them have been filtered or used with animal by-products.
WHAT DO I DO WITH THE WRAPPER WHEN DONE?
Our exfoliant wrapper is made from a compostable and biodegradable plant material! We recommend washing the wrapper with water to rid of any excess soap before composting. Some of our customers also use the wrapping as a way to scrub and clean tubs, showers, and countertops